Shipping & Returns

We want your Little Chef experience to be as smooth as possible—from the moment you place your order until your dog's treats arrive at your doorstep. Below you'll find information about our shipping process, delivery, and what to expect after placing your order.

SHIPPING

1. Shipping Destinations

Little Chef currently ships to:

• All European Union (EU) countries
• United Kingdom (UK)
• Serbia

If your country is not listed or you have questions about shipping to your location, please don't hesitate to contact us. We're always happy to help.

2. Order Processing

Once your order has been placed, our team begins preparing it for shipment as quickly as possible.

Orders are typically processed within [X–X] business days. During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.

Any available free shipping offers or promotional shipping rates will be clearly displayed during checkout.

4. Delivery Times

Delivery times vary depending on your destination and the shipping service selected.

Estimated delivery times will be provided during checkout and in your shipping confirmation email.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control, such as weather conditions, customs procedures, carrier delays, or peak shipping periods.

5. Tracking Your Order

As soon as your order has been shipped, we will send you a confirmation email containing your tracking information (where available).

You can use the tracking link provided to follow your shipment and receive the latest delivery updates directly from the shipping carrier.

If you have not received your tracking email or need assistance locating your order, please contact our Customer Care team.

6. Customs Duties & Taxes

Orders shipped within the European Union are generally not subject to additional customs duties or import taxes.

For deliveries outside the European Union, including the United Kingdom and Serbia, customs duties, import taxes, or other local fees may apply depending on your country's regulations.

Any such charges are the responsibility of the customer unless otherwise stated during checkout.

If you have any questions regarding customs procedures or international deliveries, please feel free to contact us before placing your order.

RETURNS

If you are not completely satisfied with your purchase, we're here to help.

You may request a return within [X] days of receiving your order, provided that the products meet the return conditions outlined below.

Before sending any items back, please contact our Customer Care team so we can guide you through the return process.

1. Return Conditions

To be eligible for a return, products must:

• Be returned within the applicable return period.
• Be unused and in their original condition.
• Be returned in their original packaging whenever possible.
• Include proof of purchase or order confirmation.

Unfortunately, we cannot accept returns for products that have been opened, used, or damaged after delivery, unless the item is defective or incorrect.

2. Refunds

Once we receive and inspect your returned items, we will notify you of the outcome of your refund request.

If your return is approved, your refund will be processed using your original payment method.

Please note that it may take several business days for your payment provider or bank to complete the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

3. Damaged, Incorrect or Missing Items

We carefully inspect every order before it leaves our warehouse. However, if your order arrives damaged, contains incorrect items, or is incomplete, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the package and products, if applicable.

Our team will review your request and work with you to find the most appropriate solution, whether that is a replacement, refund, or another suitable resolution.

4. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

If your order has already been dispatched, you may be able to return it in accordance with our Returns Policy.

5. Contact Us

If you have any questions regarding shipping, delivery, returns, or your order, our Customer Care team is always happy to help.